Exclusive Roundtable Customer Service Leaders

In collaboration with Salesforce

Customer expectations are growing. Budgets and resources aren’t.
At this crossroads, how do you build a smarter, more scalable contact center without sacrificing the human touch?

Although data is essential when leveraging AI, success doesn’t start with technology. It starts with strategy. Clear business objectives and a willingness to embrace organizational change are what truly unlock value. AI is a powerful enabler but only when it’s aligned with the real goals of your service organization.

Join us for an interactive roundtable designed specifically for customer service managers and explore how AI can support, not replace, your teams. We’ll dive into real-world strategies and practical examples and focus on what matters:

✔ Optimizing operations
✔ Improving customer satisfaction
✔ Making tech decisions that serve your business goals

This session isn't about chasing trends, it’s about building service organizations that are ready for what’s next. 

Agenda

11:00AM - 11:30AM - Welcome by Spire
by Viktor De Saeytyd (Codux - Member of Spire)
11:30AM - 12:00PM - Keynote: How to Integrate Digital Workers into Your Service Organization 
by Jan Verbrugghe (Salesforce)
12:00PM - 12:30PM - AI in Service: Highest potential but most challenges
by Simon Marechal (Spire.) & Viktor De Saeytyd (Codux - Member of Spire)
12:30PM - 3:00PM - Lunch & Peer-Led Roundtable Discussions

Location

Salons Van Dijck
Frederik Merodestraat 33
2800 Mechelen

Why join?

• You want to lead your service team forward and not follow tech trends blindly.
• You value real insights from real leaders, not another sales pitch.
• You’re focused on outcomes better performance, smarter operations, and stronger customer connections.

Registrations for this event are closed.